Return Policy

General Returns Policy

General Returns Policy

You may return new, unopened items cbd oil, cbd vape oil, cbd hemp oil, and any other related cbd product on our sold and fulfilled by RED MOUNTAIN HEMP within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error.

Just visit our online Returns Center, and we will guide you through the process and even supply you with a return mailing label you can print out.You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

This page outlines the details of our returns policy rules and exceptions:* Items that are Not Returnable* Partial Refunds* Orders Returned After 30 Days* Exchanges* Items Purchased from other Sellers* Using our Return Mailing LabelItems that are Not Returnable.

RED MOUNTAIN HEMP does not accept returns of the following items:* Any product missing the serial number or UPC.* Gift certificates.* Items purchased from sellers other than RED MOUNTAIN HEMP.Partial Refunds

Partial Refunds will be issued for the following items:* Most items that are returned more than 30 days after delivery.* Any item that has obvious signs of use.(If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)* Any item not returned in the condition it was received.To find out more about how refunds are calculated, visit our Refunds page.Orders Returned After 30 Days

Orders that were delivered more than 30 days ago will not appear in the list of orders eligible for return in our online Returns Center. Such an order will receive only a partial refund if you do choose to return it.

If you still wish to return it, follow our instructions on the Packing & Sending Your Return page (be sure to include the packing slip in the box), and ship the order to:

Within 30 Days please click this link to create a return label:

https://track.shipstation.com/f/r/b/YOhAgIbPbi7KB%2FKuClh17Q%3D%3D


RETURNS CENTER – RED MOUNTAIN HEMP623-337-3351ExchangesIf you received a faulty item and need to exchange it for the same item, visit our Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item through our online Returns Center (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.Please note that it takes us 3 to 5 business days to process returns once they arrive at our Returns Center. You can view completed returns and refunds by visiting Your Account and accessing the relevant order summary.
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This website contains general information about diet, health and nutrition. The information is not advice and is not a substitute for advice from a healthcare professional. Those who suspect they may have a disease or are seeking help for a specific disease should consult a qualified medical professional.